Our Telehealth Services

Telehealth has become an essential component of healthcare, offering flexibility and accessibility for individuals who may not be able to attend in-clinic sessions. healthOne is committed to helping our patients, both new and existing, progress with their recovery through Telehealth treatment sessions. Maintaining continuity of care becomes crucial when in-clinic treatment is not feasible.

Physiotherapists possess a distinctive skill set, excelling in visual movement analysis. We will guide you through movement tests and targeted inquiries to accurately diagnose your condition. If your injury or condition is not well suited for Telehealth, the therapist will end the session and recommend you be seen in-clinic. If you’re remote or not able to attend the clinic, we will help find a solution that could work for you.

We offer a variety of Telehealth services, including:

• Physiotherapy

• Hand & Upper Limb Therapy

• Temporomandibular Joint (Jaw) Disorders

• Facial Palsy Rehab

• Vestibular Rehab

The duration of Telehealth sessions is specified for different types of appointments, ranging from 30 minutes for follow-up sessions to 45-90 minutes for initial assessments.

To schedule a Telehealth session with your therapist, click on this Book Now Link which will re-direct you to our online Jane App booking system for our Westside location. Scroll down to the Telehealth service and browse the various therapists and services. Select the therapist you wish to book and follow the prompts. Your Telehealth session also occurs on the Jane App platform which is secure and encrypted to ensure privacy. After you book an appointment, we will email specific directions on how to best prepare for your Telehealth treatment.

We will direct bill third party insurers when possible. Please note not all insurance companies cover Telehealth treatments. Our administrative staff may be able to check if your insurance is eligible for Telehealth direct billing. We encourage you to contact your insurance company as well to confirm coverage.