Fee Schedule & Insurance Coverage

At healthOne, we work with your insurance provider to bill directly for our services when able. This would include all WSBC claims, ICBC claims, Medical Services Plan (MSP), RCMP, Department of Veteran Affairs (DVA) and select employer benefit programs.

We provide discounted fees for seniors & students. Seniors are individuals aged 65 or older and students are individuals enrolled in full-time study at a university or college (student ID required).

The following details our fee schedule:

Physiotherapy $65 $50
Hand Therapy $65 $50

If possible, we will bill directly to your insurance plan.  Please check with your insurance plan for coverage for therapy services as the level of coverage varies greatly between plans. Almost all employer benefit plans have coverage for physiotherapy services.

We can direct bill the following insurance companies:

  • Great West Life
  • Pacific Blue Cross
  • Green Shield
  • Medavie Blue Cross (RCMP, Canadian Armed Forces, Veterans Affairs)
  • Industrial Alliance
  • Johnson Inc.
  • Johnston Group Inc. (Chamber of Commerce, CINUP, First Canadian and Maximum Benefit)
  • Manulife Financial
  • Sun Life Insurance
  • Cowan (Express Scripts)
  • Claim Secure Insurance

Click here for more information on Direct Insurance Billing.

ICBC Claims:
  • With a valid ICBC claim number, you will be automatically covered for 25 visits WITHIN the first 12 weeks from your car accident, unless otherwise notified by an ICBC representative.
  • Our clinic will contact your ICBC adjustor directly if more than 25 visits are required. Supporting documentation from a physician may be required for your adjustor to approve treatment beyond the initial 25 visits.
  • Our clinic does NOT charge any additional fees – we direct bill ICBC for ALL the treatment costs (*exception only for ICBC Concussion related services – see below)
MSP User Fee:

For MSP, the cost of treatment is partially covered while the remainder of the service cost is in the form of a user fee:

Physiotherapy $20
Hand Therapy $20

**Please note: MSP coverage is only for individuals with Premium Assistance (i.e. the BC Government pays your monthly MSP premium). Those with employer benefits or not under premium assistance do NOT qualify for MSP coverage. Our reception staff would be happy to check with MSP to see if you qualify for MSP coverage. MSP coverage is limited to 10 visits per calendar year (inclusive of massage therapy, chiropractic and optometry visits).

Intramuscular Stimulation (IMS) $65 $50
Radial Shockwave Therapy $75 $75
Spinal Decompression $65 $50
Lifestyle / Fitness $65 $50
Seniors’ Health $50
Registered Massage Therapy (RMT)
Treatment length Fee (*RMT is subject to GST)
30 minutes $60
45 minutes $85
60 minutes $105
90 minutes $160
Certified Concussion Rehabilitation
Private Concussion Services Fee
Baseline Examination (Pre-injury; 60min) $100
Initial Assessment (Post-Injury; 60 min) $125
Subsequent Treatment (30 min) $100
ICBC Concussion Services (with valid claim)
Initial Assessment (60 min) $0
Subsequent Treatment (30 min) $20
WorkSafe BC (WSBC):
  • A valid WSBC claim number and Care Card number must be presented on your first visit. If your claim has been accepted by WorkSafe BC, there are no fees charged to you. Our clinic will speak directly to your WSBC case manager for ongoing treatment approval as required.
  • If your WorkSafe BC claim is pending, you will be charged as a private client (see above fees). Once your claim has been approved, you will be reimbursed all applicable fees.
DVA, RCMP and Canadian Forces:

Please provide appropriate documentation such and ID or K#. We can bill directly to these government agencies for our services.


Payment Receipts:
heathOne Physiotherapy & Hand Clinic will provide a receipt to all clients via email (preferred) or paper receipt (on request). These are original receipts and should be accepted by all insurance providers.

Forms of Payment:
We are able to accept all major credit cards, debit or cash payments. We do not accept personal cheques.